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When an export doesn't work

What to try when an exported file is too large, looks wrong, or your platform won't accept it.

File too large

Before exporting, ask BrainGPT to optimize the product's textures. It makes them smaller while keeping their size in pixels and their transparency. Then export again.

You can also do it yourself: in Studio, open the product's Textures tool, open the ⋮ menu and choose Optimize.

The Textures tool with its menu open: Resize, Optimize and Download as ZIP, with Optimize outlined in red and a red arrow pointing at it.

The export didn't go through

Now and then an export doesn't go through. It shows as Failed in Workspace → Exports, and BrainGPT tells you when it was one it started for you.

Workspace → Exports with an export of a hoodie for IMVU marked Failed, the Failed badge outlined in red with a red arrow pointing at it.

Still not working?

If the exported file is still too large, looks wrong, can't be used, or IMVU rejects it, open a Discord support ticket and the team will help. Include:

The ID of the product you exported. In Studio, open the Products tool, open the product's ⋮ menu and choose Copy ID
The body and export mode you picked
The file size or the error you got
Screenshots, if you have them

The Products tool in Studio with a product's menu open, Copy ID outlined in red and a red arrow pointing at it.

PreviousExporting to IMVU

Creator Brands

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Community & Help

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Community & Help

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When an export doesn't work

File too large

The export didn't go through

Still not working?